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Refunds
Draft. Not yet reviewed by a lawyer.
Who takes the payment
Payments are handled by our payment provider, who is the merchant of record. The provider takes your payment, and the charge on your statement comes from them. We never see your card details.
Asking for a refund
If the tailoring did not work for you, ask for a refund within 14 days of paying. Tell us the email you signed in with. We may refund by hand. We look at each request ourselves.
What happens to your pass
When a payment is refunded, the pass is switched off and its remaining tailorings are lost.
This is a draft
We have not set the final refund terms yet. They may change before we start selling.